Wholesale Terms and Conditions

Last Modified: July 15, 2019


Thank you for your interest in OnePureFox. We are delighted that you are interested in stocking our products in your store. Please carefully read and understand these Wholesale Terms and Conditions before placing any wholesale orders. These Wholesale Terms and Conditions constitute a legally binding agreement between you (the “Retailer”, “You” or “Your”) and OnePureFox Limited (“the Company” “We”, “Us” or “Our”).


1.  Wholesale Account Registration

If you have an existing OnePureFox wholesale account, you can skip this section 1, if not, please continue reading.


UK wholesale accounts are only available to walk-in-stores and/or e-commerce stores. To apply for a wholesale account, please contact us at contact@onepurefox.co.uk with the following information:


  • Your full name;
  • Your email address;
  • Your business address;
  • Your company’s name;
  • Your company’s registration number;
  • Your store’s website;
  • A brief description of your store, and the product range that you currently stock.


You understand and agree to provide complete, current and accurate information to the Company. Upon approval of your wholesale account, we will notify you via email. Please note that all UK wholesale accounts are offered solely at our discretion. We reserve the right to refuse any wholesale accounts without providing any reason for our refusal. You understand and accept that we are under no legal or moral obligation to accept any wholesale account request.


2.  Orders

Placing an order

To place an order, please complete the wholesale order form and send it to contact@onepurefox.co.uk. Please note that minimum order quantity applies for each item (“PU”) which will be clearly specified on the wholesale order form, unless you have been informed differently by us. All prices quoted on the order form are in GBP. We are currently not VAT registered so NO VAT will be added to your order amount. Minimum spend amount is calculated, excluding shipping fees.


Upon receipt of your order form, we will send you an invoice at the email address provided by you during account registration.


There is currently a minimum order amount of £150 for the first wholesale order placed by a new wholesale account unless you have been informed differently by us.


Please note, all re-orders under £150 will incur a fixed £15 handling charge unless you have been informed differently by us.


We do not process any orders until we receive the full invoiced amount. All invoices must be paid in full by bank transfer or paypal.



Expected delivery times for your wholesale order are two to three weeks after the receipt of full invoice payment. Where we anticipate longer delivery times, we will notify you when we send you the invoice.


We offer free shipping within the United Kingdom for all orders over £300. All orders within the United Kingdom for less than £300 will incur fixed £7 shipping fees. We currently do not offer drop shipping service.


Any costs incurred for shipments that are refused or returned for any reason not caused by us are for your own account. You are solely responsible for any fees incurred in any redelivery of the order, and the order will only be reshipped after we receive the full re-shipping fees.



Liability for your order

You are solely responsible for any mistakes made by you when placing your order. All risk passes to you after we have had a delivery notification that the order has been delivered to your specified address from our courier.


We are happy for you to select a courier service of your choice for shipping your wholesale order; however, you understand and agree that you will be solely responsible for the payment of all shipping fees and insurance covers you take out to avoid any loss or damage to your stock in transit charged by your selected courier. Your sole remedy in the event of any damage to stock in transit, if you choose your own courier service, is to seek compensation from the shipping company responsible for the delivery of your order. 


Returns and Replacement


Manufacturing defects:

All returns must be authorised by the Company. If an item contains a manufacturing defect when you receive it, please contact us at contact@onepurefox.co.uk within 14 days of receipt of the order delivery with a detailed description of the defect. Please wait for our authorisation email. If your return request is authorised, we will send you a product return form that must be completed by you. We will then arrange for a courier to collect the goods from you or if you prefer for you to drop the goods off with a courier service, on a day that is mutually agreed between you and us. Please note that we do not refund any shipping costs or insurance fees if you decide to use your own delivery service.


We do not accept any return requests after 14 days from the date of delivery. The risk passes to you upon delivery of the product, and you are responsible for any loss or damage to the product until our arranged courier has collected it.


Please note that all other return requests will be subject to our restocking fees.


Please note we reserve the right to reject a returned item if:

  • The returned item is not in its original packaging with visible signs of use or damage whilst in your care;
  • Return shipment does not contain all the items, for example, any parts, accessories are missing. 


Upon receipt of the returned item, we will send you a replacement for no additional cost to you. If we are unable to replace the defective returned item, we will issue you a full refund.


Returns for reasons other than manufacturing defects:

Please note that we do not refund any shipping costs or insurance fees if you decide to return your products for any other reason apart from manufacturing defects. The risk passes to you upon delivery of the product, and if you arranged the return yourself, then you are responsible for any loss or damage to the product until we have received the return.


Restocking Fees

Please note that return requests due to reasons other than manufacturing defects are subject to a restocking fee of 10%.


Before any product is returned, contact us at contact@onepurefox.co.uk.


Refunds Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product and whether your refund request has been approved or rejected.


Where your refund is approved, it will be processed within three weeks from the date we send you a confirmation email. Please note that refunds should reach your account within three weeks from the date of return receipt. If you haven’t received your refund within three weeks from the date of email confirming approval of your refund, please contact us at contact@onepurefox.co.uk with the word “Refund” in the subject line.


3.  Product Pricing

We reserve the right to change any product prices on our order form at any time without giving any prior notice to you. Where we in our sole discretion determine that there has been a typographical or printing error, we may amend product pricing information to reflect the correct price. You understand and agree that the product prices as listed on our order forms are subject to change and therefore we are unable to guarantee that any product will remain at a particular price for any given period of time.


Minimum Advertised Price (MAP) Products

Some products offered by us may be covered by a Minimum Advertised Price (MAP) agreement. Where a product is covered by MAP agreement, the product will be marked with an asterisk and the Company will display two prices: the wholesale price and the MAP. As a Retailer, you understand and agree not to advertise such products to your customers below the MAP.


4.  Our Intellectual Property 

We can provide high-resolution product photos (“Company Content”) on request via web transfer to enable you to promote the brands you ordered from us on approved websites and/or any social media pages. All such content provided by us remains our/or the manufacturers’ intellectual property and is subject to trademark, copyright and other intellectual property laws and conventions.


You may only reproduce or alter individual product images and description as authorised by us and solely for marketing and reselling purposes. Any unauthorised use of the Company Content may result in suspension or termination of your Wholesale Account. 



OnePureFox is the Company’s registered trademark. Any use of our proprietary trademark and trade dress for any product or service that is not owned or operated by us is strictly prohibited.


5.  Misconduct

The Company reserves the right to terminate this Agreement, terminate your existing wholesale account or decline any orders without giving any notice to you if we believe that:


  • You have violated the terms of this Agreement;
  • You have violated any applicable laws;
  • You have misled the Company in any way; or
  • Your conduct is harmful to the Company;


6.  Parties Relationship

This Agreement shall not create a partnership, joint venture, agency/principal, employer/employee or a similar relationship between the Retailer and the Company. The Retailer’s relationship with the Company under this Agreement is that of a Customer and Supplier. Both Parties assume full responsibility for the payment of their respective tax liabilities and compliance with applicable laws. Retailers do not have the authority or capacity to bind the Company in any contract with any third-party.


7.  Governing Law

This Agreement shall be construed and governed in accordance with the laws of the United Kingdom.


8.  Force Majeure

Neither the Company nor the Retailer will be held liable for any failure to perform any of its obligations towards the other if such failure is as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service.